Use these checks when a draft, publish, domain, form, or report does not behave as expected.
The editor is still preparing the website
ApplyDesign does not yet have a usable generated draft. It is saving the listing and preparing the first design, which normally takes about 20–40 seconds.
Keep the page open. If an error appears, select Try again. If preparation continues for several minutes, refresh once and contact support if it still does not finish.
<Screenshot: Website preparation screen showing the generation stages and a Try again error state.>
The editor says “Couldn't save”
The latest draft change is not safely stored.
- Select Retry.
- Wait for the status to return to Saved.
- Only then leave the editor or publish.
An AI rewrite failure is different: the existing copy remains safe, and only the requested replacement needs to be retried.
<Screenshot: Editor toolbar showing Couldn't save · Retry, with the latest draft-change warning visible.>
My edits are not on the live website
Autosave updates the private draft only. Wait for Saved, select Publish, and wait for the success screen. Refresh the live website after publishing if an older cached version remains open in your browser.
Publishing is still activating
The new version is stored, but one or more destinations have not confirmed activation. The previous live version remains available while ApplyDesign retries automatically.
Check Settings again after a short wait. Contact support if the same version remains pending for an extended period.
<Screenshot: Settings status card showing a published version still Activating and the previous live version remaining available.>
A custom domain is pending
Open Manage and check ownership, DNS, and certificate status.
- For a domain you own, confirm that the exact displayed DNS records still exist, then select Re-check DNS.
- For a purchased domain, review the registration progress and any requested action.
- Allow up to an hour for certificate setup after DNS becomes correct.
If registration failed and the interface says payment was refunded, search for another domain. Contact support if registration information or the renewal safety check still needs attention.
<Screenshot: Custom-domain Manage dialog showing ownership, DNS, and certificate statuses plus Re-check DNS and any required-action message.>
A live image is missing or outdated
- Confirm the photo still appears in the editor.
- Wait for Saved.
- Publish again.
If the image is missing in the editor, add it again from the property photo library. Contact support if a newly published version still contains broken images.
<Screenshot: Property photo library and Gallery editor showing the selected image, available photos, and add/reorder controls.>
The map shows the wrong place
Correct the property address, review the Location map section, save, and publish again. Use the map's privacy control when the exact address should not be public.
<Screenshot: Location map section in the editor showing the mapped address and the exact-address privacy control.>
An inquiry is missing from Leads
Confirm that the visitor submitted the form on the live website and saw its success message. Remove inbox filters, check Spam, and refresh after a few seconds.
See Manage property website leads for the complete checklist.
<Screenshot: Leads inbox showing status tabs, active filters, the Spam tab, and the Refresh action or refreshed results.>
Analytics are empty
Confirm that the site is published, choose a range that includes recent visits, and test using the live website rather than the editor preview.
Tracking can be delayed or blocked by privacy tools. Valid leads may still appear because inquiry storage is separate from visitor measurement.
<Screenshot: Analytics page empty state with the date-range selector visible and the no-data guidance message shown.>
Contact support
Include:
- The property address or website name.
- The live website URL.
- The action you were taking.
- The exact error message.
- A screenshot when the issue is visual.
Do not include passwords, payment-card details, API keys, or private buyer information.
